AFPL collect personally identifiable information, like names, postal addresses, phone numbers email addresses, etc., when voluntarily submitted by our visitors/customers/buyers. This information so collected shall be used only to fulfil or satisfy your specific requests. Moreover, as when the user/customer/buyers get registered with our site they are agreeing or concurring for receiving promotional activities like emails, sms messages, promotional calls etc.
Our site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from AFPL allow you to opt out of further mailings.
When you choose to buy on our website, we collect information about your buying behaviour. We may also collect information regarding questions relating to how you came to have knowledge of our site, for the reason of improving our marketing structure and benefitting our sales. We store the content of reviews and mails you send to us, the questionnaires or contest entry forms you fill.
If you choose to post messages on our feedback system, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you
Privacy Contact Information
By e-mail: firstname.lastname@example.org
By Phone: +91 080 – 65470055 / 66
AFPL can be contacted @ FLAT NO. 164, DSR WOOD WINDS, KAIKONDRAHALLI, SARJAPUR MAIN ROAD, BANGALORE - 560035, KARNATAKA, INDIA.
Cancellations & Return Policy
AFPL always care for their customers. We understand the value and importance of our customer. We grow through you and without your support and cooperation we could not achieve any heights. Hence, with the motive of helping our customers, and has therefore we have a flexible cancellation policy. Please proceed to below for the terms of the policy.
Cancellations will be considered only if the request is made within 10 (Ten) hours of placing an order. You can cancel the order any time before the cut off time mentioned herein either by calling to our customer care service 080 – 65470055 / 66 or opting the cancel option provided in our site. Please take note that under no circumstances we entertain a cancel if the orders have been communicated to the processing/delivery and they have initiated the process of shipping them.
Please note that AFPL will not accept any orders to be delivered to addresses not within the operating area. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item in accordance with the refund policy set out below.
Apart from what is been stated above any non-delivery occurs on account of (wrong address/insufficient information provided by you or (ii) if no person is present at the delivery address to collect the order, any extra cost incurred by us for re-delivery shall be borne solely by you. Please note that in such an event, we shall charge a minimum cost of Rs.50 /- to re-deliver the products to you.
AFPL provides free delivery on Purchase of Rs.1000/- and above within its operational jurisdiction. Please do not pay any delivery charges at the time of delivery even if demanded by the delivery boy/courier. You are requested to please report any such demands to our customer support service @ 080 – 65470055 / 66 or email@example.com
All the products listed on the site are sold at their maximum retail price unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis, prices of some commodities and fresh produce do change on a daily basis. In case the prices are higher or lower on the date of delivery, the price will be appropriately adjusted on the date of delivery the adjusted value will be invoiced to you. Please note that additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations will be entertained for those products that are in offers, or grouped with other products on a discounted price or products that are purchased a week before / during special/festive occasions. These are the limited occasion offers and therefore cancellations are not possible
We do not accept cancellation requests for perishable items like Bio-degradable products. In a change, Store Credit/Gift Coupon/replacement can be made if the customer establishes that the quality of product delivered is not acceptable.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice with us within 24 hours of receiving the product. Our Team will be after looking into your complaint will take an appropriate decision.
We follow a more customer friendly return and refund policy which entitles all our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will either take the returned product back with us or exchange the product accordingly. If you opt to return back the product, then the amount will be credited to your account within 2 working days.
Please note that the product(s) should be unused, unwashed with all original tags intact and should be in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.
If any or all products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
If there is complaints regarding products that come with a warranty from manufacturers, please bring up the issue before the manufactures and settle it with them.
Delivery Policy farms2fresh.com (maintained, owned and controlled by Amishta Fresh Private Limited (AFPL).
You can order any item (as is available) through our website.
If your order value is between Rs.0 to 999 transportation/delivery charge levied shall be Rs25/-
For order value for Rs1000 and above transportation/ delivery charges will be nil.
You may opt for cash/sodexho on delivery.
All ordered items shall be shipped with invoice, as per the applicable laws prevailing for the time being in India.
To the extend maximum possible, we thrive to ship all your ordered items together. However, in exceptional circumstances we may not be able to do so. Kindly bear with us.
For any complaints or clarifications fell free to contact us. You can reach us on :
080 – 65470055 / 66 or firstname.lastname@example.org